Shipping policy

At Kottonk, we’re committed to delivering your order quickly, sustainably, and with care. All orders are packed plastic-free and shipped with tracking from our Australian facility.

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📦 Shipping Within Australia

We offer fast, tracked shipping Australia-wide through trusted courier partners.

Estimated Delivery Times:

• Metro areas: 2–5 business days

• Regional/rural: 5–14 days

Please allow additional time during peak seasons or sale periods.

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⚡ Express Shipping

Need your order faster? Choose Express Shipping at checkout:

• Flat rate: $19.95

• Delivery: 1–7 business days to most metro areas

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🌍 International Shipping

We ship to all international countries.
Shipping rates and delivery timeframes are calculated at checkout based on your location.

Note: Import duties, customs taxes, or fees (if applicable) are the responsibility of the customer.

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🕒 Order Processing

Orders are processed and dispatched within 1–2 business days.
Once shipped, a tracking link will be sent to your email.

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🛑 Incorrect Address / Missed Delivery

Please double-check your shipping address at checkout.
Kottonk is not responsible for lost parcels due to incomplete or incorrect address details.

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📦 Damaged or Lost Orders

If your parcel arrives damaged or doesn’t arrive within the expected timeframe, please contact us within 7 days at:

📧 info@kottonk.com.au
Include your order number and a brief description, and we’ll assist right away.

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💬 Need Help?

We’re here to help you Monday–Sunday.
Email: info@kottonk.com.au