Privacy policy

Last Updated: July 13, 2025

Welcome to Kottonk. This Privacy Policy explains how Ishtara Pty Ltd ("Kottonk", “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website or otherwise interact with our services (the “Services”).

By accessing or using our website, you acknowledge and agree to this Privacy Policy.

📌 Who We Are

Kottonk is an Australian-owned luxury bedding and homewares brand, operated by:

Business Name: Ishtara Pty Ltd
ABN: 57 687 624 077
Business Location: South Morang, VIC 3752, Australia
Contact Email: info@kottonk.com.au

Our online store is hosted and powered by Shopify.

🧾 What Personal Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email address, phone number, billing and shipping addresses

  • Payment Info: Card details, transaction history, payment confirmations

  • Account Info: Login details, preferences, order history

  • Device Data: IP address, browser type, and cookies

  • Usage Data: Pages viewed, time spent, actions taken on our site

  • Support Interactions: Emails, messages, and other communications

💡 How We Collect Your Information

We collect personal data through:

  • Direct input by you (e.g. checkout, newsletter signup, contact forms)

  • Automatic collection via cookies and website technologies

  • Integrated platforms like Shopify, Google, Meta, or payment providers

  • Customer support conversations or return requests

🔄 Why We Use Your Data

We use your personal data to:

  • Fulfil and manage your orders

  • Provide customer support and improve our services

  • Process secure payments

  • Send you relevant updates, offers, and promotions (you can unsubscribe anytime)

  • Protect against fraud and ensure platform security

  • Comply with legal obligations

📣 Marketing & Advertising

We may use your data for marketing emails and targeted ads on platforms like Google or Facebook. You can opt out at any time using the “unsubscribe” link or by contacting us.

🔐 Data Security

Your information is securely stored through Shopify and protected with encryption, firewalls, and access controls. While no method is 100% secure, we take reasonable steps to safeguard your data.

🚫 Sharing Your Information

We do not sell your personal data. We only share it with:

  • Shopify (our ecommerce platform)

  • Payment processors (e.g. Stripe, PayPal)

  • Courier & shipping providers

  • Marketing and analytics tools (e.g. Meta, Google Ads)

  • Legal or regulatory authorities when required

🌍 International Transfers

As some partners are located overseas (e.g. Shopify servers in the US/Canada), your data may be transferred internationally in compliance with applicable privacy standards.

🧒 Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has submitted personal data, contact us for removal.

✅ Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to marketing use

  • Withdraw consent at any time

  • Request a portable copy of your data

To exercise your rights, email us at info@kottonk.com.au. We may need to verify your identity.

🔗 External Links

Our site may contain links to third-party platforms. We are not responsible for their privacy practices. We recommend reviewing their policies separately.

🔄 Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted here with an updated "Last Updated" date.

📬 Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data:

📧 info@kottonk.com.au
📍 South Morang, VIC 3752, Australia
ABN: 57 687 624 077