Refund policy

Shop with confidence. We want you to love your Kottonk experience.

At Kottonk, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a hassle-free 30-day return and exchange policy to give you peace of mind.

✅ Eligibility for Returns & Exchanges

You may return or exchange any item within 30 days of delivery if the following conditions are met:

  • Items are unused, unwashed, and in original condition

  • Original packaging and tags are intact

  • A valid proof of purchase is provided (order number or receipt)

  • Item was not marked as “final sale” or custom-made

Due to hygiene reasons, we cannot accept returns on used bedding unless the item is faulty or incorrect.

🔄 How to Request a Return or Exchange

To initiate a return, simply email our team at
📧 info@kottonk.com.au within 30 days of receiving your order.

Please include:

  • Your full name

  • Order number

  • Item(s) you wish to return or exchange

  • Reason for the return

We’ll respond with instructions and the return shipping address.

📦 Note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

💸 Refunds

Once we receive and inspect the returned item(s), we’ll issue a full refund to your original payment method, excluding any original shipping fees.
Refunds are typically processed within 5–7 business days.

🛠️ Faulty, Damaged, or Incorrect Items

If your item arrived damaged or incorrect, please contact us immediately at info@kottonk.com.au with photos. We’ll arrange a replacement or refund at no cost to you.

ℹ️ Need Assistance?

Our friendly support team is here to help Monday–Friday.
Email: info@kottonk.com.au

✨ Return Policy Highlights:

  • 30-Day Satisfaction Guarantee

  • Easy returns and fast refunds

  • Free exchanges for faulty items

  • Trusted Australian brand

  • Dedicated support team